ALERT LEVEL 3 UPDATE: We will be offering contactless pickup and delivery. Nationwide standard shipping for our cookies will be temporarily unavailable due to delivery delays.

Frequently Asked Questions

1. How long in advance should i place an order?

For our shop online options, we require a minimum of 3 days. For our custom baked goods, we require a minimum of 2 to 3 weeks. Wedding cakes and desserts required for events require a minimum of 1 month. This also depends on our availability. There are some times during the year that we get fully booked out.

 2. How do I know if my order is confirmed?

If you are purchasing from our online shop, as soon as you have made a payment, it is confirmed and an email will be sent to you with this confirmation. For the custom orders and for our event desserts, once a deposit is made after we have reviewed your inquiry and made a confirmation, an email will be sent to you with this confirmation.

3. What sized cake should I order?

If you are unsure of the size of your cake, you can use this guide to help you determine it.

4. What are your cake flavours? 

Follow this guide to view our cake flavours.

5. Can I change my order after I have paid for it?

Changing of an order depends on the dessert you have ordered. To check if you can change your order, do contact us and we will get back to you as soon as possible.

6. Do you offer delivery, pickup or shipping?

We do offer all of them but our cookies are the only products that can be shipped if it is the only product in your cart. To view our delivery, pickup and shipping terms and conditions, follow this guide.

7. How should I store my order? And how long can it last?

In the fridge, our baked goods can last up to 7 days. Your order can be taken out of the fridge 1 to 2 hours before serving, in order for the cake to come to room temperature. If it is not being refrigerated it has to be stored in a cool place, out of direct sunlight and you should not leave the cake out at room temperature for more than 4 hours. 

8. How do I go about placing an order for a custom baked good?

If you do see a design you do like in our Seek Inspiration Gallery, you can send us an inquiry for that design with your order details (dessert, size, flavour, etc). If you have your own design you would like to inquire about, do fill in the inquiry form on our Customise Your Order page, with pictures attached and we will contact you as soon as we can. We will not be able to replicate the cake you would like if it is another bakers design, but we will bring our own unique touch to the cake.

9. Do your products contain allergens?

Yes, all of our vegan products contain or may contain nuts, wheat, sulphites, lupin, and soy. 

10. What are the prices of your cakes and desserts?

For our Online Shop selections, the prices are provided on our page. For our customised baked goods, the prices vary. Once a design is finalised, we can provide you with a quote.