Delivery, Pickup and Shipping
With local delivery, we use Fragile Goods Courier services who specialises in delivering fragile products. If you do choose the local delivery option, you are accepting our terms and conditions:
- When an order which is in perfect condition and secure packaging leaves our premises, we are not held liable for any damage caused to you order.
- The drivers put in charge of delivering your order put in a lot of care when they are doing their job, however at times, mistakes happen. In saying this, when you do choose the delivery option, it is being done at your own risk.
- Your order will be delivered between a 1 to 1.5 hour window. Your order cannot be delivered to you at an exact time due to uncontrollable factors such as traffic, however we will work with the courier company to try our best in getting your order to you in the allocated time slot. You will be informed when the cake is dropped off to you.
- If no one is home when the cake is dropped off, our drivers will place your order in a secure and safe space. During summer, this cannot be done as heat will affect your order. In saying that, during summer, if no one is home to collect the cake from our driver, the product will be returned to us and and we will not be held liable for any damage. You can come and collect the order after as we will store it.
- Delivery can only be done between 9am to 3pm everyday.
- Delivery is only offered to these areas in Auckland:
We are not able to provide deliveries to Rural Areas. Do contact us if your area is not included in this list and we can try to work our way around it.
For pickup, orders can be picked up from 14, Rush Creek Drive, Westgate, Auckland between 9am to 3pm. If your order is a tiered cake, it would be best if there is an additional person who can help you hold the cake in order to ensure it is secure.
We only provide nationwide shipping for our cookies. We are unable to provide delivery to rural areas. You can only use shipping if all the products in your cart are cookies. We use the overnight courier service with tracking at a flat rate of $8 per package. As soon as you place your order, the cookies will be shipped to you within the next 2 to 3 days. We will do our best to get our cookies delivered to you in that time frame however, there could be a possibility that our package may arrive a day later. You can keep track of your package with the tracking number we provide you.